Privacy Policy

Effective Date: 1 March 2026

Welcome to Casino Heats. Your privacy is important to us, and we are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in the United Kingdom.

1. Information We Collect

We collect the following types of information:

Personal Identification Information: Name, date of birth, email address, postal address, phone number, and other similar contact data.
Account Information: Username, password, payment details, and account preferences.
Usage Data: Information about how you use our website, including IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and collect information about your activities on our site.
Verification Data: Documents and information required for identity verification and compliance with UK gambling regulations.

2. How We Use Your Information

We use your personal data to:

Provide, operate, and maintain our services;
Verify your identity and comply with legal and regulatory requirements;
Process transactions and send you related information, including confirmations and invoices;
Communicate with you, including customer support and marketing communications (where permitted);
Improve our website, services, and user experience;
Detect, prevent, and address fraud, security issues, and other harmful activities;
Comply with applicable laws and regulations.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on the following legal grounds:

Performance of a contract: To provide you with the services you request;
Compliance with legal obligations: To comply with gambling laws and anti-money laundering regulations;
Legitimate interests: To improve our services, detect fraud, and ensure security;
Consent: For marketing communications, where you have given explicit consent.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law;
Third-party service providers who assist us in operating our website and services, such as payment processors, identity verification services, and marketing partners;
Affiliated companies within our corporate group;
Other parties with your consent or as otherwise disclosed at the time of collection.

All third parties are required to protect your information and use it only for the purposes we specify.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations. When no longer needed, we securely delete or anonymise your data.

8. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you;
Request correction of inaccurate or incomplete data;
Request deletion of your personal data, subject to legal obligations;
Object to or restrict processing of your data;
Request data portability;
Withdraw consent at any time where processing is based on consent;
Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated (https://ico.org.uk).

9. Cookies and Tracking Technologies

We use cookies to personalise content, provide social media features, analyse traffic, and improve user experience. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected such data, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The updated policy will be effective as of the date posted.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Casino Heats Data Protection Officer
Email: [email protected]
Address: 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123