Responsible Gambling
At Heats Casino, we are committed to providing a safe and responsible gambling environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Heats Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to strict standards to ensure fair play, player protection, and responsible gambling practices. Our commitment extends beyond compliance to actively promoting safer gambling habits among our players.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or experience. It's important to recognise the warning signs:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying about gambling activities to family or friends
- Neglecting work, family, or social responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Player Protection Tools
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. Limits can be decreased immediately but increases require a 24-hour cooling-off period.
Time Limits
Set session time limits to manage how long you spend gambling on our platform.
Loss Limits
Set limits on how much you're willing to lose over a specific period.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent.
Self-Exclusion
Temporarily or permanently exclude yourself from gambling on our platform. Self-exclusion periods can range from 24 hours to permanent exclusion.
Account Closure
Close your account permanently if you no longer wish to gamble with us.
Getting Help
If you're concerned about your gambling habits or need support, help is available:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free from all UK phones)
Live Chat: Available on their website
Gamblers Anonymous
A fellowship of men and women who share their experience to help others recover from gambling addiction.
Website: www.gamblersanonymous.org.uk
Helpline: 020 7384 3040
GambleAware
Independent charity providing information, advice, and support for those affected by gambling problems.
Website: www.begambleaware.org
GAMSTOP
Free service that allows you to put restrictions on your online gambling across all licensed operators in Great Britain.
Website: www.gamstop.co.uk
Underage Gambling Prevention
Heats Casino has a zero-tolerance policy towards underage gambling. We use advanced age verification systems and regularly monitor accounts to prevent minors from accessing our services. It is illegal for anyone under 18 to gamble or attempt to gamble on our platform.
Financial Protection
All customer funds are held in segregated accounts with licensed UK banks, separate from company operational funds. This ensures your money is protected and available for withdrawal at all times.
Contact Us
If you have concerns about responsible gambling or need assistance with our player protection tools, please contact us:
Email: [email protected]
Live Chat: Available 24/7 on our website
Phone: +44 20 3807 0000 (Monday to Friday, 9:00 AM - 6:00 PM GMT)
Regular Review
We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and aligned with industry best practices and regulatory requirements.
Last updated: March 15, 2026
Remember: Gambling should be fun. When the fun stops, stop.
